Field service: from the office to the technician's phone

Assign a job in the office view, then open it on the phone as the technician: start, arrive, record the work, collect the signature, finish. The office board changes at every tap.

Preview with sample data. Customers, machines and prices are made up. The technician phone app and the service report shown here are in development; the office side follows the same rules as the live system.

Today's jobs

JobCustomerProblemTechnicianStatus

Selected job

Where everyone is

Map of today's jobs

Schematic map for the preview. In the product, each tap keeps its place on a real map, only where the technician agreed to share it.

Signed in as Khalid Al Rawahi, technician

One visit, five taps, no paperwork

  1. 1. LogThe office logs the complaint against the customer and the machine.
  2. 2. AssignOne action gives the job to a technician. The office sees it at once.
  3. 3. Travel and arriveTwo taps, with the time and, if agreed, the place.
  4. 4. Record the workWhat was done, parts used, photos, the customer's signature.
  5. 5. ReportThe service report is issued and the machine history updates.

Know where every job stands

No phone calls to ask "where are you". Late and unassigned jobs show up on the board.

The technician enters the work once

No second typing in the office. The report and the machine history come from the same entry.

The customer signs on the screen

A signed service report, with the parts used and the time on site, ready to send.

Machine history at the next visit

The next technician sees what was fixed, which parts were fitted and when.

Privacy built in

Position is recorded only at start, arrival and finish, after a notice. A technician can decline and still work.

Part of the same system

Customers, quotations, orders and e-mail are already there, so a repair can lead straight to a quotation or an order.